Faqs

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General Shopping
Mmall is an online marketplace that brings together a wide range of products from trusted vendors and our in-house brand. You can browse, shop, and get items delivered to your doorstep whether you're looking for electronics, fashion, home goods, or more, all in one place.
No, you can check out as a guest. However, creating an account lets you track orders, manage returns, save addresses, and get exclusive offers.
You can use the search bar at the top of our website to find products by name, brand, or keyword. You can also browse through categories or filter products by price, rating, and availability.
Stock availability is shown on each product page. If a product is out of stock, you’ll see a notification and may have the option to get notified when it’s available again.
Orders & Payments
We accept a variety of secure payment options including credit/debit cards (Visa, Mastercard, etc.), digital wallets (such as JazzCash), and cash on delivery (where available).
Orders can only be canceled or modified within a short window after placement. Please contact our support team as soon as possible, and we'll do our best to assist. Once an order is processed or shipped, changes may not be possible.
Check your spam or promotions folder. If you still don’t see it, please contact our support team with your full name and any other order details so we can verify the purchase.
At the moment, we only support one payment method per order. If you’d like to use different methods, consider placing separate orders.
Shipping & Delivery
Delivery times vary depending on the product and your location. Typically, in-stock items are delivered within 3–7 business days.
Currently, we ship only within Pakistan. We’re working on expanding our reach, stay tuned for international shipping updates.
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link. You can also log in to your Mmall account and check the “My Orders” section for real-time updates.
If your package is delayed beyond the estimated delivery time or appears to be lost, please contact our support team with your order number. We’ll investigate the issue and help you with the next steps.
Returns & Refunds
We offer hassle-free returns within 7–14 days of delivery, depending on the product. Items must be unused, in original packaging, and accompanied by proof of purchase. Some items (e.g., perishable or personal care goods) may not be eligible for return.
To start a return, go to your account’s “My Orders” section, select the order, and click “Request Return.” Follow the prompts, and we’ll guide you through the process. If you checked out as a guest, please contact our support team.
Exchanges are currently only available for defective or damaged items. For other cases, we recommend returning the product for a refund and placing a new order.
Shipping fees are non-refundable unless the return is due to a wrong, damaged, or defective product. Return shipping costs may apply depending on the reason for return and the seller’s policy.
Account & Security
To create an account, click the Sign Up button on the top right and fill in your details. To delete your account, please contact our support team; we’ll verify your request and remove your data as per our privacy policy.
We use industry-standard encryption and secure payment gateways to protect your data. Your personal details are never shared with third parties without your consent.
Click the “Forgot Password?” link on the login page and follow the instructions to reset your password. You’ll receive a reset link via email.