Payments
Q. What payment options are available?
You can choose your preferred method at checkout.
Local transactions (Pakistan): Visa, MasterCard, Bank Transfer, Cash on Delivery (COD – available only within Pakistan)
International transactions: PayPal, JCB, Discover, American Express, Diners Club, Boleto
Q. Is it safe to use my credit/debit card?
Yes. All transactions are processed through a fully encrypted and secure platform. Your payment information remains confidential and is accessed only by authorized personnel.
Q. What should I do if my payment fails?
Double-check that the payment details entered are correct.
If the amount has been deducted but your order is not confirmed, it will be refunded to your account within 7 business days.
For assistance, please contact our support team:
📧 info@mmall.pk
📞 +92 51 8855444
(Include your order number for faster resolution)
Shipping
Shipping Destinations
We ship across Pakistan and internationally to most countries.
Shipping Times
Local orders (Pakistan): Delivered within 2 to 5 business days. Orders are shipped within 24 business hours of confirmation.
International orders: Delivered within 5 to 7 business days via DHL, FedEx, or UPS. Orders are dispatched within 24 business hours of payment confirmation.
Note: Delivery times may vary depending on your location, chosen courier, and customs clearance.
Shipping Cost
Pakistan: Free shipping on orders above PKR 5,000. For orders below this amount, charges are calculated at checkout based on your location.
International: Charges vary by destination and will be calculated at checkout.
Shipping Updates
Once dispatched, you’ll receive a Tracking ID by email or SMS. You can track your shipment on the courier partner’s website.
For support:
📧 info@mmall.pk
📞 +92 51 8855444
International Taxes & Customs
For international orders, customers are responsible for any applicable customs duties, VAT, or local taxes. Cross-border shipments may be subject to customs inspections as per local regulations.
